1. GENERAL EVENT CANCELLATION POLICY

At The Japanese Tea Hub, we understand that life can throw challenges at us and things don't go as planned sometimes. We have a comprehensive cancellation policy in place for your peace of mind.

 

2. PRIVATE CUSTOMERS AND SMALL EVENTS

1 to 1 sessions and small group events taking place at customer's place.

 

2.1. Private Customers - Cancellation: We offer a full refund if you cancel your booking up to 48 hrs before your booked session is due to start. No questions asked, however feedback is always welcome.

 

2.2 Private Customers - Re-schedule: If you were not able to cancel up to 48 hours before your booking session was due to start, don't panic! We can re-schedule your session to a more suitable date and time, free of charge. Please note that this option is subject to availability so we ask for flexibility when re-scheduling a session.

 

2.3. Public events - Private Customers - Cancellation: We offer a full refund if you cancel your booking up to 7 days before the event is due to start. Tickets cannot be cancelled if the request of cancellation is not made at least 7 days before the event is due to start. No questions asked, however feedback is always welcome.

 

2.4 Private Customers - Ticket Transfer: If you were not able to cancel up to 7 days before the event is due to start we can offer a ticket transfer free of charge, if the request of transfer is received between 6 days and 2 days before the event is due to start. This service is subject to availability and is only possible if there are people in the waiting list. We will do our best to fulfill your request but please keep in mind that we might not always be able to offer a ticket transfer. If a ticket request is not made between 6 and 2 days before the event is due to start we cannot offer a transfer, nor a refund.

3. CORPORATE CUSTOMERS PRIVATE & PUBLIC EVENTS

3.3 Corporate Customers - Private events - Cancellation: We can offer a full refund if the cancellation is made at least 7 days before the event is due to start. No questions asked but feedback is always welcome.

 

3.4 Re-schedule: - If the cancellation request is made between 6 and 2 days before the event is due to start, we can offer to re-schedule the event to a more suitable time and date. Please note that this option is subject to availability so we ask for some flexibility. If a re-schedule request is not made between 6 and 2 days before the event is due to start, we cannot offer a re-schedule or a refund.

 

3.5 Public events - Cancellation: We can offer a full refund if the cancellation is made at least 14 days before the event is due to start. No questions asked but feedback is always welcome.

 

3.6 Re-schedule Policy: - If the cancellation request is made between 13 and 7 days before the event is due to start, we can offer to re-schedule the event to a more suitable time and date. Please note that this option is subject to availability so we ask for some flexibility. If a re-schedule request is not made between 13 and 7 days before the event is due to start, we cannot offer a re-schedule or a refund.

4. CANCELLATION DUE TO UNFORESEEN CIRCUMSTANCES

The Japanese Tea Hub reserves the right of re-scheduling or cancelling any event due to unforeseen circumstances such as illness, poor sales for the event, failures in the supply chain or any major issue that might occur. We work hard to organize our events yet sometimes modifications might be required. We will do our best to notify affected parties as soon as possible and to accommodate any changes or requests to make up for the inconvenience caused.

4.1 In the rare case we are forced to cancel any bookings due to unforeseen circumstances we will offer an automatic full refund. The customer can choose to re-schedule instead.

5. FREE EVENTS

Free events are complimentary and no payment is required. The Japanese Tea Hub reserves the right to modify the conditions or cancelling free events at all times. We will communicate the cancellation on re-scheduling of free events on due time to anyone who may have signed for the event. 

 

      Cancellation Policy
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